Frequently Asked Questions (FAQ)
Welcome to the NapEZ FAQ page!
We’ve gathered answers to the most common questions about our products, shipping, and policies to make your shopping experience as easy and relaxing as our sleepwear.
Orders & Shipping
Q: How long does shipping take?
A: We aim to get your cozy sleepwear to you as quickly as possible!
- U.S. Orders: Typically arrive within 7–14 business days.
- International Orders: Usually delivered within 14–31 business days, depending on the destination and customs processing times.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with your tracking number. You can track your shipment anytime on our Track Your Order page for real-time updates.
Q: Do you ship internationally?
A: Yes! NapEZ proudly ships worldwide so everyone can experience better sleep. Please note that delivery times and customs fees may vary depending on your country.
Q: What should I do if my order hasn’t arrived yet?
A: Shipping delays can sometimes happen due to carrier issues or customs. If it’s been longer than the estimated delivery window, please reach out to us at napezshop@gmail.com — we’ll help track it down.
Returns & Exchanges
Q: What is your return policy?
A: We want you to love your NapEZ sleepwear! If you’re not completely satisfied, we accept returns within 30 days of delivery for unused, unwashed items in their original packaging.
Q: How do I start a return or exchange?
A: Simply contact us at napezshop@gmail.com with your order number and reason for return. We’ll guide you through the quick and easy return process.
Q: Are returns free?
A: Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
Products & Sizing
Q: How do I know which size to order?
A: Each product page includes a detailed size chart to help you find your perfect fit. If you’re unsure, feel free to reach out — our team is happy to assist with sizing recommendations!
Q: What materials do you use for your sleepwear?
A: Comfort is our top priority. We use high-quality, breathable, and soft fabrics designed to help you relax, stay cool, and sleep easier. You’ll find material details listed on each product page.
Q: How should I care for my NapEZ sleepwear?
A: To keep your pieces feeling soft and looking new, we recommend machine washing in cold water and tumble drying on low. Avoid bleach and harsh detergents.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our NapEZ newsletter to receive exclusive deals, new collection updates, and special offers.
Contact Us
Still have questions?
We’re always here to help!
Reach out to our friendly support team at napezshop@gmail.com or message us directly through our Contact Us page.
At NapEZ, we want every part of your experience — from shopping to sleeping — to be easy, comfortable, and worry-free.
NapEZ — Own The Night